The ITIL® 4 Strategist: Direct, Plan, and Improve module is an intermediate-level course designed to empower IT professionals with the knowledge and skills required to drive strategic enhancements within an IT service organization. This module is particularly valuable for those involved in IT service management, continuous development, and organizational change. Through this training, participants will learn how to identify improvement opportunities, manage risks, plan effective governance strategies, and foster a culture of continuous improvement, all aimed at enhancing IT services and business outcomes.
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Course Features
Strategic Improvement Focus
The ITIL® 4 Strategist: Direct, Plan, and Improve module is centered on providing participants with the expertise needed to implement strategic improvements within an IT service organization. The course highlights the importance of aligning these improvements with the broader goals and objectives of the organization.
Governance and Risk Management
A key aspect of this module is its emphasis on governance and risk management in the context of transformation planning and execution. Participants will gain insights into establishing robust governance frameworks, assessing and mitigating risks, and ensuring compliance with relevant regulations and standards.
Continual Improvement Practices
This module explores various continuous improvement practices and methodologies, such as the Plan-Do-Check-Act (PDCA) cycle, service measurement and reporting, and the cultivation of a continuous improvement culture. Participants will learn how to implement and sustain improvements that drive organizational growth.
Organizational Change Management
The course underscores the critical role of effective change management in the improvement process. It focuses on strategies for communication, stakeholder engagement, managing resistance to change, and fostering a positive organizational culture to support successful transformation initiatives.
Value Streams and Practices
Participants are introduced to the concept of value streams and their application in planning and implementing improvements. The module provides a structured approach to identifying value streams, mapping them, analyzing development opportunities, and optimizing processes to deliver value to customers and stakeholders.
Practical Application
The ITIL® 4 Strategist: Direct, Plan, and Improve module emphasizes practical, real-world applications. Participants will be equipped to apply the concepts and practices learned in the course to their own organizations, enabling measurable improvements and value delivery.
Certification
Upon completing this module, participants will be eligible to take the ITIL 4 Strategist Direct, Plan, and Improve certification exam. Earning this certification validates a candidate’s proficiency in strategic planning and implementation, enhancing their professional credibility in the field.
Learning Objectives
The ITIL® 4 Strategist: Direct, Plan, and Improve module is designed to equip IT professionals with the skills and knowledge necessary for effective strategic planning and continuous improvement within an IT service organization. Key learning objectives include:
- Understanding the Scope and Objectives of DPI: Gain a comprehensive understanding of the module’s purpose, including core concepts, principles, and practices related to strategic planning, governance, risk management, and continuous improvement.
- Mastering Governance and Risk Management: Learn best practices for governance and risk management within the context of ITIL® 4 DPI, and understand the critical roles and responsibilities that drive successful enhancements.
- Exploring Continual Improvement Approaches: Delve into various approaches for continuous improvement, such as the PDCA cycle, service measurement, and fostering a culture of continuous improvement. Learn to implement these approaches to drive organizational growth.
- Enhancing Communication and Change Management Skills: Discover effective communication strategies and methods for managing organizational change. Learn how to engage stakeholders, overcome resistance to change, and cultivate a positive culture that supports improvement initiatives.
- Value Stream Mapping and Optimization: Understand the concept of value streams and learn techniques for identifying, mapping, and analyzing them to pinpoint improvement opportunities. Optimize processes within value streams to deliver greater value to customers and stakeholders.
- Applying Metrics and Measurements: Recognize the importance of metrics and measurements in evaluating the success of improvement initiatives. Learn how to create measurement frameworks, define meaningful metrics, and use data to inform decision-making and improvement strategies.
- Preparing for Successful Implementation: Understand the critical factors that contribute to successful improvement implementation, including leadership, organizational commitment, and stakeholder engagement.
- Preparing for the DPI Exam: This module is designed to prepare participants for the ITIL 4 Strategist Direct, Plan, and Improve (DPI) exam. The course objectives align closely with the exam requirements, ensuring participants are well-equipped to pass.
Target Audience
The ITIL® 4 Strategist: Direct, Plan, and Improve module is primarily intended for IT professionals involved in strategic planning, governance, risk management, and continuous improvement within an IT service organization. The target audience includes:
- IT Managers and Leaders
- IT Service Managers
- IT Governance Professionals
- IT Consultants
- IT Service Delivery Managers